SUPPORT CENTER
How can we help?
Find setup help, downloads and partner resources for TOPWAYAI product platforms.
AI Printers
Paper, templates and connectivity
AI Plush Toy Cores
Voice, content and controls
AI Smart Alarm Clocks
Routines, display and audio
How do I connect a new device?
Open the branded companion app, select Add Device and follow the guided Wi-Fi setup. Keep the device close to your phone during pairing.
Can I change the language and voice?
Yes. Available languages, voices and personality settings can be configured for each product program and managed in the app.
How are software updates installed?
Compatible devices receive secure over-the-air updates. Update policies and release channels can be configured for each partner.
How are warranty terms handled?
Warranty and after-sales materials are prepared according to the final product, target region and partner agreement.
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